Explorer context menu BC Icon missing

[arf]

Ok, it sounds like this is not going to be resolved in the future from the sound of it if I understand.

[Aaron]

No, it's difficult to predict if/when this might be addressed, since a developer would still need to investigate the underlying cause. It's a lower priority bug since the icon is missing, but the context menu still works and is labelled, and also only occurs under a specific Windows 7 theme. Windows 10 has also removed the Classic theme, so it does not appear to be an issue going forward.

[arf]

Understand, any idea if this might be addressed before the end of the year?

[Aaron]

Hello,

We've been very busy with the BC 4.2 beta and subsequent minor releases for 4.2 in this time frame. This is still an open issue in our tracker, but we have several higher priority bugs we need to work on.

[arf]

Hi Aaron,

Its been about 6 months since this issue was first brought up. Any chance this will be fixed anytime soon?

Thanks

[arf]

Great thanks, I'll check this thread and changelogs as they come out.

[Aaron]

We don't have automated tools to update the thread, but I've added the URL and all notes to our tracker entry on the subject and will try to update if/when addressed. We would also mention the fix in the changelog, which is posted on our Download page, and notify of any updates on the News and Announcements forum or within the application's Check for Updates.

[arf]

Understand,

If and when there is a fix please update this thread so I and others can test the fix.

Cheers

[Aaron]

Hello,

Sorry, we don't have a scheduled delivery for a fix for this issue. Our developers are currently very busy with the next 4.x release and other bug fixes that are already scheduled out or are a higher priority. It's currently an open tracker entry that is in queue to be investigated, but is behind many other currently open issues and is not likely something we'll be tackling short term.

[arf]

Hi Aaron,

Any update on this or patch possibly we can install to mitigate this issue?

Thanks

[arf]

sure no problem, hoping for a resolution to this for everyone with your help.

[Aaron]

Ok, thanks for testing that. I've yet to reproduce in that scenario, but increasing the DPI can cause the icon to not draw. I'll open a tracker entry to investigate.

[arf]

100 on both, also just tried 150 and it made no difference. If I switch to Basic/ Aero it shows up. Switch to classic at either DPI and its gone

[Aaron]

Yes, I would switch themes but didn't replicate the issue until I also increased the DPI. Which DPI scaling factor are you running at?

[arf]

Hi Aaron, I have been running this on multiple machines from desktop to laptop running different resolution from WQHD (2560×1440) to HAD x1080. When switching between Classic and Aero/Basic themes this does not change the resolution. It just changes the theme which turns on DWM if I recall. Have you tested just changing the theme to duplicate what I'm seeing?


Thanks