No announcement yet.

email support

  • Time
  • Show
Clear All
new posts

  • email support

    Today I've attempted to send emails to both of these email addresses:

    [email protected]
    [email protected]

    All my mails are being returned as undeliverable. I need to get a zip file to Aaron Polans. How should I get it to him?
    BC v4.0.7 build 19761

  • #2
    It's hard to get .cmd files through email systems. Apparently ours scans zips for them as well. Try renaming the files to a .txt suffix.

    Tim T Scooter Software


    • #3

      Another method that should work is to rename the extension of the zip file to something like .piz or .zipx.
      Chris K Scooter Software


      • #4
        Thanks guys... that is exactly what I did... rename the extension on the zip file. The email was not returned as undeliverable this time.
        BC v4.0.7 build 19761


        • #5
          Email Security Protections

          I just talked with Chris and we checked the logs. Our mail server wasn't hit at around 2pm and on. The latest send may have been stopped by security on your end.

          I would recommend the following:
          -send one email with the files a .txt files inside of a zip
          -send another email with the files as .bat inside of .piz
          -send another email with the files as .txt inside of .piz
          -send another email with the files as .bat or .txt inside of a password protected .zip, renamed .piz, with the password in the email's body.
          -send one last email with nothing attached, just stating what you've sent.

          One of these should come through.

          I can also increase the filesize of zips accepted on the forums on Monday, but then anyone would be able to access your files.
          Aaron P Scooter Software


          • #6
            Once Again

            Sent files as .txt inside of password protected .piz with the password in the email's body using WinZip 11 PPMd compression.
            BC v4.0.7 build 19761