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BC3 hangs after cut&paste during three way merge

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  • BC3 hangs after cut&paste during three way merge


    When I perform a three way merge,
    resolve the conflict by clicking on the red exlamation mark,
    cut a line in the conflict area,
    paste it several lines higher,
    scroll and click a bit in the bottom pane,
    BCompare.exe starts using 100% CPU (of one CPU core) and doesn't react anymore.

    I did manage to reproduce it three times out of four so far (with the same conflicted file).

    I have attached some screenshots that might clarify things a bit.

    Gerrit Jan Doornink

  • #2
    I forgot to mention the version: BC3 build 456


    • #3
      Thanks for the screenshots. I am having difficulties getting your hang to reproduce. Would you be able to send us your example files to [email protected] (please include a brief description/link to forum in the email).

      Are you able to reproduce the issue in the newest build (457)?
      Aaron P Scooter Software


      • #4

        Yes, I can still reproduce this problem with build 457.
        As you requested I have sent support an e-mail with more specifics and the related files.

        Kind regards,


        • #5
          About the sent message, I don't know if it got through since I got the following automated reply (e-mail address obfuscated):

          The original message was received at Thu, 12 Jun 2008 10:37:12 +0200
          <[email protected]>

          ----- The following addresses had permanent fatal errors ----- <[email protected]>
          (reason: 554 Sorry, message likely to contain a virus)

          ----- Transcript of session follows -----
          ... while talking to
          >>> DATA
          <<< 554 Sorry, message likely to contain a virus
          554 5.0.0 Service unavailable


          • #6

            Sorry for the trouble with our mail server. It scans attachments in email, and some times it falsely marks email as a virus.

            Our mail server will scan attachments that are attached as text or inside zip files. Please try attaching your files inside a .rar or 7-zip archive, I don't think our server will scan those archive types.
            Chris K Scooter Software


            • #7
              Or try renaming the file extention from .zip to .piz (Scooter can rename it back)
              BC v4.0.7 build 19761


              • #8

                I have resent the message and this time it seams to have gotten through.
                Renaming the .zip file extension to .piz apparently did the trick.

                Kind regards,

                Gerrit Jan Doornink


                • #9
                  As a follow-up, there were several changes in this area in the latest (458/459) release that seem to have fixed this issue. If it comes back, we can communicate further via email or via the forum.
                  Aaron P Scooter Software